Shipping policy

Thank you for shopping with Biovance. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

As a dropshipping business, Biovance partners with international suppliers and fulfillment centers to provide products to customers worldwide.

Estimated delivery times:

  • United States: 7–15 business days
  • Canada: 7–20 business days
  • United Kingdom: 7–15 business days
  • Australia: 7–20 business days
  • Europe: 7–20 business days
  • Other International Destinations: 10–30 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and available shipping methods.

From time to time, Biovance may offer free shipping promotions on selected products or orders.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.

Please allow up to 72 hours for tracking details to become active in the carrier's system.

Delays

Delivery delays may occur due to:

  • Customs inspections and clearance procedures.
  • Weather conditions.
  • High shipping volumes.
  • Carrier disruptions.
  • Other circumstances beyond our control.

Biovance is not responsible for shipping delays caused by carriers, customs authorities, or unforeseen events.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been processed or shipped, Biovance cannot guarantee address changes or refunds.

Lost or Stolen Packages

If your package is confirmed lost in transit, please contact us so we can work with the carrier to investigate the issue.

Biovance is not responsible for packages marked as delivered by the carrier but reported as lost or stolen afterward.

Split Shipments

In some cases, items from the same order may be shipped separately from different warehouses or suppliers. Customers may receive multiple packages for a single order.

Contact Us

If you have any questions regarding shipping, please contact us:

Biovance
Email: support@biovance.store
Website: Biovance.store

Thank you for choosing Biovance. We appreciate your trust and are committed to providing the best possible shopping experience.