Refund policy

Welcome to Biovance. Customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (order confirmation or receipt) must be provided.

Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products.
• Perishable goods.
• Intimate or sanitary products.
• Gift cards.
• Clearance or final sale items.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your request, please provide:

• Your order number.
• Clear photos of the item received.
• A brief description of the issue.

After reviewing the information, Biovance will offer a replacement or a full refund if the claim is approved.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• The refund will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Please allow 5–10 business days for the refund to appear in your account.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping charges are non-refundable unless required by law.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may have already entered processing and can no longer be canceled.

Shipping & Delivery

As a dropshipping business, Biovance works with international suppliers and fulfillment partners. Delivery times may vary depending on the destination, customs processing, and carrier operations.

Delays caused by customs, weather conditions, or carrier issues are beyond our control and do not automatically qualify for a refund.

Lost Packages

If a package is confirmed lost in transit by the carrier, please contact us. We will work with the shipping provider to investigate the issue and determine an appropriate resolution.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Biovance
Email: support@biovance.store
Website: Biovance.store

Thank you for choosing Biovance.